Exchanges and Returns

Exchanges and Returns

At Ana de Jour, each piece is made with attention and care. For this reason, before any purchase, our team is available to assist you with sizing, fabrics, and availability. Simply contact us via WhatsApp.

Before Purchasing

To ensure the best choice, we recommend consulting our Size Guide before completing your purchase. If you have any questions about the ideal size, please contact our team via WhatsApp before placing your order.

Ready to Ship

Pieces available in stock may be exchanged or returned within 7 calendar days of receipt, in accordance with the Brazilian Consumer Protection Code. Size exchanges are subject to stock availability.

Made to Order

Made-to-order pieces are produced especially for each client, with a production timeframe of up to 30 days. For this reason, we do not accept exchanges based on preference for this type of order. The right to return a purchase due to a change of mind, as provided under the Brazilian Consumer Protection Code for online purchases, is guaranteed within 7 days of receipt, provided the piece is unworn and in perfect condition.

Custom Made

Custom Made pieces are developed entirely according to the client’s specifications, including color selection, measurements, and adjustments agreed upon in person at the atelier. Due to their exclusive and personalized nature, they are not eligible for exchanges or returns based on preference.

Manufacturing Defects

For any type of order, if a manufacturing defect is identified, the client must contact us immediately after receiving the piece. The item will undergo a technical assessment and, once the defect is confirmed, Ana de Jour may offer a repair, replacement, or full refund, depending on the circumstances.

Conditions for Acceptance

For any exchange or return request to be accepted, the piece must show no signs of wear, stains of any kind, odors, or washing, and must have the original tag attached and no alterations made by third parties.

Silk is a living and extremely delicate fabric. Makeup, perfume, and deodorant stains may be irreversible. Pulled threads, fraying, or any imperfections caused by handling may also prevent the piece from being accepted. At the atelier, all fittings are carried out using facial protection specifically to preserve the integrity of the fabric, and we recommend the same care when trying on your piece at home.

Shipping

Return shipping for returns due to a change of mind, manufacturing defects, and exchanges is covered by Ana de Jour. We will provide a Correios prepaid shipping code so the client can send the piece back at no cost.

Refunds

Once the return has been approved, the refund will be issued according to the payment method used for the purchase.

For credit card payments, the refund request will be submitted within 5 business days. The time required for the amount to appear on the statement varies according to the card issuer and may take up to 2 billing cycles.

For PIX payments, the refund will be processed within 5 business days to the PIX key provided by the client.

Sale Items

Sale items are subject to the same conditions set out in this policy and to the guarantees provided under Brazilian law.

How to Request an Exchange or Return

Contact us via WhatsApp and provide your order number, full name, reason for the request, and photos of the piece when necessary. Our team will guide you through the entire process.